Office & Customer Support Coordinator

📍 Leeuwarden  

Are you the organizer who keeps everything running smoothly behind the scenes?

Do you enjoy bringing structure, staying organized, and supporting colleagues? Are you energized by a wide variety of responsibilities and thrive in a role where you’re the connecting force within a growing organization? Then we’d love to meet you.

As an Office & Customer Support Coordinator, you are at the heart of our organization. You ensure daily operations run smoothly so your colleagues can focus on what they do best. From customer support and administration to office management and internal events, you’re the person who keeps everything on track.

You are also proactive in identifying opportunities to work smarter and more efficiently, whether through process improvements, digital tools, automation, or AI-driven solutions.

What you’ll be doing

Customer Support & Process Improvement

• Supporting customers and ensuring an excellent customer experience.
• Identifying recurring questions, customer feedback, and improvement opportunities.
• Contributing ideas to improve and streamline customer service processes.
• Exploring how automation and AI can help make processes more efficient and scalable.

Office & Organization

• Managing calendars and supporting planning activities.
• Organizing team events, birthday celebrations, and internal activities.
• Coordinating office facilities and operational matters.
• Ensuring the office environment is well organized and everything runs smoothly on a day-to-day basis.

Administrative Support

• Supporting HR administration and related processes.
• Maintaining and organizing documentation and internal records.
• Assisting with various administrative processes across the organization.
• Preparing and managing import and export documentation.

You get energized by…

• Creating structure and helping others stay organized.
• Supporting colleagues and making their work easier.
• Improving processes and finding smarter ways of working.
• Taking ownership and making sure things get done.
• Working in a dynamic environment where no two days are the same.
• Using digital tools, automation, and AI to improve efficiency.

What we’re looking for

You are someone who naturally takes ownership and enjoys bringing structure and clarity. You often see what needs to be done before others do and enjoy combining a variety of responsibilities in one role.

You are approachable, organized, proactive, and thrive in an environment where flexibility and initiative are valued.

In addition, you have:

✔️ MBO+ or bachelor’s level working and thinking ability.

✔️ Experience as an Office Manager, Executive Assistant, Customer Support Specialist, or in a similar role.

✔️A structured, accurate, and organized way of working.

✔️ Strong communication skills and a service-oriented mindset.

✔️ The ability to quickly learn and work with new systems and tools.

✔️ A genuine interest in process improvement and smarter ways of working.

What we offer

• A varied role where you can truly make a difference.
• A high degree of freedom and responsibility.
• Plenty of room for your own ideas and improvements.
• A position within a growing organization with short communication lines and an entrepreneurial culture.
• A supportive and engaged team where collaboration is key.
• The opportunity to help shape and improve the way our organization operates.

Ready to become the driving force behind our daily operations?

Are you someone who enjoys organizing, supporting others, and continuously improving the way things work? Do you like being the person colleagues can rely on, while helping create a positive experience for both customers and team members?

Then we’d love to hear from you.

Excited? Apply now!

Fill in the form below or send your resume and motivation letter to vacancy@illumade.com
Got questions? Feel free to call us or send us an e-mail to the above address for an introduction or more info.