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How can we help?
Can I convert the Lightswing® Single to a Lightswing® Twin later on?
Can I make the Lightswing® longer?
Can I use the Lightswing® for outdoor lighting?
Can the Lightswing® be used in combination with a dimmer?
Do I only need one connection point for the Lightswing® Twin?
2. Sliding range
How far can I move my pendant light with the Lightswing®?
What is the sliding range of the Lightswing® Single?
What is the sliding range of the Lightswing® Twin?
3. Mounting location
Can I mount the Lightswing® directly on the ceiling box?
Can the Lightswing® be mounted in any desired location?
Can the Lightswing® be mounted on a sloping ceiling?
Can the Lightswing® be mounted on any type of ceiling?
Can the Lightswing® be placed on an ornament?
4. Suitable lights & max. weight
Can a single heavier pendant light be used on the Lightswing® Twin?
Can I also use the Lightswing® Twin with one pendant light?
Can I attach a beam lamp to the Lightswing®?
Can I hang two lamps on the Lightswing® Single with an additional connection?
How do I attach my lamp to the Lightswing®?
5. Installation & accessoiries
Can I have the Lightswing® installed by you?
Can I install the Lightswing® myself, or do I need to hire a professional?
Do I have to drill holes in the ceiling to mount the Lightswing®?
How do I attach my lamp cord to the Quick Release?
6. Order & payment
Are there any discount codes or promotions available for the Lightswing®?
Can I cancel or modify my order after placing it?
Can I return my order?
Does the Lightswing® come with an invoice?
How do I know if my order has been received?
7. Shipping & return
Can I provide a different shipping address?
How can I return an item and what is the return period?
I haven’t received my package, what should I do?
In what countries can’t you order the lightswing?
When will I get my money back?
8. Service & warranty
Can I order an additional part?
Can I return my order?
I have a complaint, where can I go?
Is there a warranty on the Lightswing®?
Are you open to collaborations with other parties or brands?
Can Lightswing® be ordered for business purposes?
Is it possible to become a Lightswing® reseller?
Is there a discount for interior advisors and designers?
Where do I route the electrical cable when I mount the mounting ring in a random location?
Where can I order the Lightswing® online?
Where can I find the Lightswing® manual?
Where can I find my Track & Trace code?
When will my order be delivered?