7. Shipping & return

Delivery takes an average of 1-2 business days in the UK, Belgium, Germany and The Netherlands. Order from outside this countries? Please note that delivery times may vary by country. If you place your order on weekends or holidays, your order will be processed and shipped on the next business day.
Once your order is processed, you will receive a Track & Trace code by email.
That’s unfortunate! The best way to reach us is by email, including your question and the order number of your purchase. We will immediately look into the matter for you.
Yes, that’s possible. During checkout, you can provide a billing address and a different shipping address. Please note that the billing address and shipping address must be in the same country.
If you want to return an item purchased through our webshop, you can register the return on the returns page. We have a return period of 30 days. After registering, you will receive a return label for returning your package. If you have made a purchase through another platform such as OnBuy or Amazon, you can register and return the item through the respective platform.
When we receive the returned item, you will receive your refund within 14 days at the latest.